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  • Describe what you expected and what actually happened.
  • Mention anything you have already tried.
  • Include the affected service, domain or project when relevant.
  • Attach screenshots or files when they help explain the issue.
What happens next?
1
Your ticket is registeredYou will receive its reference for the conversation.
2
Silurian reviews the caseYour message and attachments remain together in the same ticket.
3
You receive the replyYou can continue the conversation by replying to Silurian.